Your information
Privacy Policy
A clear overview of how Phoenix Travel & Tours uses information when you browse, enquire or book.
Last updated: September 2026
Information we collect
We collect details you choose to share, such as your name, email address, phone number, hotel pickup information, guest count and tour preferences. We also receive basic technical information needed to keep the website secure and useful.
How we use information
We use your information to confirm availability, arrange pickup, answer questions, process bookings, provide customer support and improve our tours. We do not sell personal information.
Sharing and retention
We share relevant booking details only with guides, transport partners or service providers needed to deliver your experience. We retain information only as long as reasonably necessary for service, accounting, legal and security purposes.
Your choices
You may ask us to access, correct or delete personal information, subject to applicable law. Contact us at Office 701, XL Tower, Business Bay, Dubai, UAE or WhatsApp +971 56 150 5270.
Review note: This draft is provided for website use and should be reviewed by qualified UAE legal counsel before publication.